Founded in 1921 and publicly traded since 1925, Newmont (www.newmont.com) is one of the largest gold companies in the world. Headquartered in Denver, Colorado, the company has approximately 24,000 employees and contractors, with the majority working at Newmont's core operations in the United States, Australia, Ghana, Peru and Suriname. Newmont is the only gold company listed in the S&P 500 index and in 2007 became the first gold company selected to be part of the Dow Jones Sustainability World Index. Newmont's industry leading performance is reflected through high standards in environmental management, health and safety for its employees and creating value and opportunity for host communities and shareholders.
Dimensions
Purpose
- Provide vision and direction for global automation of IT service delivery leveraging ServiceNow suite.
- Mature and integrate change and configuration management with other ITIL process areas, and supporting IT teams and functions to streamline processes.
Essential Duties
Change and Configuration Management Strategy
- Provide vision and direction to mature change and configuration management capabilities in the ServiceNow suite, with an end goal of enabling IT service delivery and compliance automation.
- Maintain, mature, and communicate process, tools, reporting and governance requirements for change and configuration management.
- Engage end users, the business, and fellow IT members in the adoption and adaptation of the processes to individual functions and IT services.
Change & Configuration Management Governance
- Track progress toward process adoption and performance metrics, and compliance audits with routine reporting and recommendations to senior IT leadership.
- Lead Change Advisory Board (CAB) meetings, engaging the right stakeholders at the right times and educating them on change scope, risk and impact.
- Integrate with other governance boards, such as Architecture Review Board and Technology Standards Board to provide Change & Configuration Management guidance.
- Ensure the integrity of the configuration management system, including the CI data model and relationships.
Change & Configuration Management Process
- Integrate operational procedures with supporting teams including service desk, cyber security, infrastructure, PMO, enterprise architecture and more.
- Define the structure of the configuration management system, including CI types, naming conventions, attributes and relationships.
- Identify and define the service assets to be designated as configuration items, and support CI class owners in defining CI baselines.
- Manage the day-to-day activities of the processes; update operating procedures to support the activities as needed.
Team Management
- Define and coordinate Configuration Analyst and Change Coordinator activities and responsibilities.
- Serve as a role model for company leadership behaviors.
- Establish and maintain effective, professional relationships with third-party contractors and outsourcing service delivery partners.
Training & Experience
Knowledge:
- Prefer B.S. or B.A. in a business or computer science field, or MBA with emphasis in computer information systems.
- ITIL Foundations certification (minimum).
Experience:
- Minimum 10 years of experience in Information Technology, with at least 5 years in change and configuration management.
- Experience and deep understanding of ServiceNow Change and Configuration Management modules.
- Experience enabling automation of IT services.
- Experience operationalizing ITIL standards and best practices.
- Experience working with and managing onshore and offshore third party service provider(s) and in a global delivery model.
- Sufficient knowledge and experience to understand the “as-is” and “to-be” technical architecture.
- Mining solutions experience a plus.
Skills and Abilities:
- Demonstrated commitment to delivery of quality results on time and on budget.
- Ability to work productively in a mixed onshore / offshore team.
- Excellent verbal/written communication and presentation skills.
- Advanced analytical and problem-solving skills.
- Experience with Enterprise Resource Planning, Mining, Financial, and HR applications is an advantage.
- Continuous improvement mindset.
- Project management experience required.
- Proficient in influencing and negotiating with stakeholders.
- Strong working knowledge of scope and change management process.
Working Conditions
- Flexible hours to accommodate global support times as needed.
- Travel may be required but is projected to be minimal.
To learn more about Newmont visit us at:
- Newmont website: http://www.newmont.com/home/default.aspx
- Lifecycle of a Mine microsite (educational site that explains what happens during each phase of a mine's life): http://lifecycle.newmont.com/
- Newmont's blog site (weekly stories highlighting work being done in Newmont's regions and our employees): http://ourvoice.newmont.com/
- Newmont's annual sustainability report: http://sustainabilityreport.newmont.com/
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company. In addition, Newmont does not ask potential job candidates to provide sensitive personal data without first submitting a job application through our secure, online portal, and only as requested for legitimate business purposes. If you are asked to provide money or sensitive personal data through any other means, do not respond and please report this immediately to it.sec@newmont.com.
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