Founded in 1921 and publicly traded since 1925, Newmont (www.newmont.com) is one of the largest gold companies in the world. Headquartered in Denver, Colorado, the company has approximately 24,000 employees and contractors, with the majority working at Newmont's core operations in the United States, Australia, Ghana, Peru and Suriname. Newmont is the only gold company listed in the S&P 500 index and in 2007 became the first gold company selected to be part of the Dow Jones Sustainability World Index. Newmont's industry leading performance is reflected through high standards in environmental management, health and safety for its employees and creating value and opportunity for host communities and shareholders.
Purpose
This role is responsible for ensuring IT systems and people are effective and functioning within the limits of budget, time and goals of the company. Manages a team of Managers to oversee the day to day operations in EUC, Service Desk, ITSM, and Asset Management where primary responsibility is for the management and delivery of IT services through third party vendors and outsource partner. Accountable for building and overseeing the management and execution of ITIL processes, including service design, transition, operations, and continual service improvement. Accountable for and owns relationship with outsourced managed partner for IT. Ensures vendors meet or exceed their contractual obligations by delivering on the services agreed to in the contract.
Essential Duties
- Accountable for delivery of services within portfolio, maintaining performance to the defined service levels.
- Accountable to design, implementation, and governance for ITIL Processes and tools
- Tracks and reports regularly on IT performance pertaining to SLAs, Key Vendors, and end user compute device management
- Oversees support operations evaluating them according to set goals and drive service improvement
- Overall design of the process and ensures the process delivers business value
- Process role definitions and identification of Critical Success Factors and Key Performance Indicators
- Own the outsourced third-party relationship for IT with direct contact with the Service Providers to manage processes and relationships to resolve outstanding issues or gaps and look for continuous improvement.
- Oversees and supports the day-to-day operations providing a single-point-of-contact (SPOC) relating to the provision of IT services.
- Develops and maintains a working knowledge and relationship with Service Provider contract deliverables and obligations
- Implements and manages strategic vendor management plans.
- Performs contract or SLA reviews at least annually, and ensures that all contracts are consistent with organizational requirements and standard terms and conditions
- Assist in developing budgets and forecasts for the service contracts and manage the G&A portion of the global IT budget within portfolio
- Manages vendor renewals and license management to ensure compliance and effective support
- Establishing effective programs for asset management, vendor management, end user compute, IT Service Management (ITSM), and Service Desk
- Ensure appropriate resources and processes are in place to gather and analyze data relating to digital technology asset life cycles and related processes.
- Oversees the development of ITSM strategies, identifying staff, tools and specialized support requirements as necessary to ensure that operational and ITIL support processes are working as expected to support the company
- Oversees performance of service management tool (Service Now)
Training & Experience
- Bachelor's Degree in Business, Information Technology, Computer Science, or other related field, MBA preferred
- Ten (10) to Fifteen (15) years’ experience in Information Technology with a focus on managing a service partner relationship and delivery structure.
- Ten (10) years’ demonstrated experience in ITIL process ownership and implementation.
- Demonstrated experience in Service Level Agreements, Contract Administration, Vendor Relationship Management, Service Level reporting, and Issue and problem Management
- Experience of changing and developing a focused team into a proactive, measured, service culture with particular focus on performance management and optimization.
- Strong track record of introducing best practice methodologies to infrastructure and service delivery operations.
- Experience working with offshore and international teams
- Self-driven individual focused on service with strong skills for issue resolution
- Adept at managing teams of employees and vendors in a matrix environment and from multiple cultures.
Working Conditions
- The position is located in the Denver corporate office.
- Position may be required to travel to, and assist other domestic and international sites.
To learn more about Newmont visit us at:
- Newmont website: http://www.newmont.com/home/default.aspx
- Lifecycle of a Mine microsite (educational site that explains what happens during each phase of a mine's life): http://lifecycle.newmont.com/
- Newmont's blog site (weekly stories highlighting work being done in Newmont's regions and our employees): http://ourvoice.newmont.com/
- Newmont's annual sustainability report: http://sustainabilityreport.newmont.com/2015/
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company. In addition, Newmont does not ask potential job candidates to provide sensitive personal data without first submitting a job application through our secure, online portal, and only as requested for legitimate business purposes. If you are asked to provide money or sensitive personal data through any other means, do not respond and please report this immediately to it.sec@newmont.com.
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